We may collect and process the following personal data: contact information (name, email address, phone number); company information (company name, role, corporate contact details); interaction data (email history, campaign opens, clicks and behavior on our website); and technical data (IP address, browser, operating system, pages visited on bigtokio.com).
We use your data to run the email marketing, CRM and e-commerce growth services you've hired; send communications related to our services, news or relevant information about the agency; analyze and improve our services and campaign performance; comply with legal and regulatory obligations; and integrate external tools such as Klaviyo, Shopify, Google Analytics or ad platforms, always respecting your privacy.
We process your data under the following legal bases: consent, to send newsletters, promotional emails or commercial communications; contract performance, to manage the services hired with the agency; and legitimate interest, to optimize our website and services, statistical analysis and fraud prevention.
We may share your data with external service providers solely to manage campaigns, automations and retention/growth strategies (e.g., Klaviyo); process payments (e.g., Stripe); analyze web traffic and performance (e.g., Google Analytics); and run targeted advertising (e.g., Meta Ads, Google Ads, TikTok Ads). All these third parties comply with their own privacy policies and only use data as necessary to provide their services.
We will keep your data for as long as a contractual relationship exists or until you withdraw your consent for communications. Analytical or behavioral data is kept for as long as necessary for statistical or legal purposes, generally up to 2 years.
You have the right to request access to your personal data, rectify incorrect or incomplete information, request the deletion of your data, restrict or object to its processing, and request the portability of your data to another provider. Users in Argentina: these rights are protected under Law 25.326 on the Protection of Personal Data. Users in the United States: if you reside in California, the California Consumer Privacy Act (CCPA) grants you additional rights over the access, deletion and portability of your data. All our email sends comply with the CAN-SPAM Act, including an opt-out mechanism in every communication. To exercise your rights, contact us at hola@bigtokio.com. Locations: Buenos Aires, Argentina · Pennsylvania, United States.
We implement technical and organizational measures to protect your data against loss, unauthorized access, alteration or disclosure. Only authorized personnel have access to the information necessary to provide the services.
We may update this Privacy Policy at any time. We recommend reviewing it periodically to stay informed of any changes. Updates will be published on this same page. Last updated: June 2026.